By booking a service with SPLASHEROO LTD ("the Company") you agree to the following Terms and Conditions:
Bookings that have been placed with the Company using the App must be paid for ahead of time. Payment is made using Credit/Debit card, or Apple Pay or Google Pay (subject to availability) through Stripe. The Company reserves the right to cancel or restrict bookings subject to availability.
All prices are listed on the Company's price list which can be found on the website and within the App and are listed in GBP. The Company reserves the right to change pricing without prior notice. Pricing is determined based on the publicly available size data held by the relevant authorities on your vehicle.
In order to fulfill our obligations to you, the Company may contact you with regards to any appointments you have made. We may from time to time send you notifications with regard to services we think that you might find helpful. You can opt out of such communications on the website or from the bottom of each email.
We will perform the services selected by you from our service list with all reasonable skill and care.
Whilst the Company shall take all reasonable steps to ensure that its Technicians shall take reasonable care of the vehicle whilst in its custody (including without limitation where the vehicle is washed and cleaned), the company shall not be liable for:
i. Damage to, loss of the vehicle or any part of it, or any of its accessories or any of its content and/or damage to any other property, arising from, or in connection with our custody of the vehicle.
ii. Where such liability is proved to arise, and only to the extent it is proven to arise, as a result of negligence, a criminal act, or breach of statutory duty on the part of the company or its operatives.
iii. In addition, the Company accepts no responsibility or liability for any damage, however caused, resulting from or in connection with the seizure of the vehicle by the police, H.M. Customs & Excise, or any person lawfully authorized to do so.
The operatives of the Company have no authority to accept any valuables or other articles for safe custody, and the company will not be liable for any loss of or damage to any such articles which a customer purports to leave in the safe custody or keeping of the Company or its operatives.
Customers are requested to deposit their valuables in a secure place prior to leaving the vehicle in the Company's custody.
Whilst your vehicle is within our custody, our operatives have been trained to check your vehicle's vitals and collect vehicle data as part of our responsibility to you and also to enhance your customer experience. All data is collected and protected in accordance with our Privacy.
We understand that schedules change, and you may need to change the time of a booking.
If you cancel the booking within 24 hours of the scheduled time, we will charge 50% of the booking fee. Cancellations within 12 hours of the booking time will be charged in full.
If you wish to amend your booking 24 hours before the due date to another time (within 30 days) and do not cancel, you will be charged a fee of £5.00. Amending your booking is subject to availability.
You must disclose to us all defects, damage, or weakness in your vehicle, known or suspected by you, which may be affected by the services prior to our commencing with any of our services.
We do not undertake to insure your vehicle against loss while it is in our possession. Insurance of your vehicle is at all times your responsibility.
Owner and Data Controller: SPLASHEROO LTD
Registered Office: 37 Lindrick drive,Leicester, LE5 5UH,UK
Registration Number:14651523
You can contact us via email at hello@splasheroo.co.uk or by phone at +44 7590 797200
These Terms and Conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
We reserve the right to update these Terms and Conditions at any time without prior notice. Your continued use of our services following any changes constitutes acceptance of the updated Terms and Conditions.
If any part of these Terms and Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
These Terms and Conditions, together with any other documents referenced herein, constitute the entire agreement between you and SPLASHEROO LTD in relation to the provision of our services and supersede all prior negotiations, representations, or agreements, whether written or oral, relating to its subject matter.